![]() They appear to have lost Ernie's transmitter. Hmmm, I only hope that Horizon Hobbies haven't lost my DX9. I always had good service from Futaba in the past. The other man was thinking of buying a Spektrum radio but when he told him of my experience with Horizon Hobbies, he decided to buy something else. Our club president was talking to a member of another club a few weeks ago. Tom you're not the only one who has gone for another manufacturer rather than buy a Spektrum radio after my experience. I just hope it’s not too late for you to fix this. Similar post are being repeated everywhere I look. I took the time and expense to send you a letter and got nothing – what a slap in the face!Īnyway, what follows is a just a few recent examples of the types of things others are saying. I sent you a letter about my experiences, and the only thing I asked for was a reply letting us know that you are listening and working to improve things. One of your employees recommended I write you a letter, explaining problems we are having in the UK. The UK service centre has been closed, and the ‘replacement’ service centre in Germany seems determined to decimate what’s left of your reputation. Prices of Spektrum gear have risen sharply, and the once unparalleled customer service has been completely and utterly destroyed. (But don’t take my word for it – have a look at a few of the quotes I have posted below). Conversations in local flying clubs up and down the country involve advising fellow members not to buy Spektrum. Conversations in local hobby shops are advising customers not to buy Spektrum. In a couple of years from now I fear that will be very different.Įvery time I frequent UK newsgroups, I see scores of customers advising others not to buy Spektrum. A poll a few years ago showed Spektrum radios to be the marked leader. However, if you do want to keep the UK market, then you need to tell us, and start putting things right! You need to start by listening and responding to your customers!Ĭurrently your reputation is being destroyed in the UK - particularly in the Spektrum side of things. ![]() If you have given upon us, then please at least respond and let us know so that we can quit moaning and move on. I hope I'm wrong, as you still make great products, and I would love to return as a customer. I Fear that Horizon Hobby has given up on the UK (and possibly EU) market. ![]() Recent events have destroyed my loyalty/trust/respect & allegiance in the brand. I am a fan and once loyal customer of Horizon Hobby products in the UK. Has Horizon Hobby given up on the UK/EU market.
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